Jubilee healthcare is made up of a dedicated team of healthcare professionals working across our two sites in Coventry: Tile Hill and Earlsdon. We provide a wide range of health care services at our surgeries, some of which you can access directly from the website.
Here you can register, book and cancel appointments, order prescriptions and much more.
Our practice offers the following facilities:
- Wheelchair Access
- Disabled Toilet
We can only accept new patients who live in our practice area.
To register, please complete a registration form (GSM1) which can be downloaded here and bring it to one of our surgeries. At the surgery you will be required to complete pre-registration paperwork including health-check form.
If you are taking medications prescribed by another GP, we ask that you make an appointment with one of our GPs. This will ensure that our records are accurate and that all routine checks (such as blood pressure, smear tests and mammograms) are up-to-date.
Register as a carer
It is important to let us know if you are a carer for one of our patients.
Caring for someone can be tiring and frustrating. By letting us know that you are a main carer, we can offer you help and support.
The information you give us will be added to the notes of the person you are caring for, so that we can contact you quickly in an emergency or if we have any other concerns. Should you have concerns, we have the permission to talk to you as their main carer.
To notify us that you are supporting one of our patients, please speak to one of our receptionists.
Patient Reference Group
We are committed to ensuring that patients are involved in decisions about the range and quality of services provided by our practice. We routinely ask for and act on the views of our registered patients. This includes involving our patients in decisions that lead to changes to the services we provide, either directly or in our capacity as gatekeeper to other services.
We engage patients through the use of Patient Reference Groups (PRGs) and seek views from wider groups of practice patients through regular local practice surveys. The outcomes of the engagement and the views of our patients are published on the website.
If you are interested in becoming a member of our Patient Reference Group and helping to shape the nature of health services provided in your local community, please phone the surgery and we will give you more details.
Jubilee Healthcare complies with Data Protection legislation and we make every effort to preserve patient confidentiality. When we ask for personal information it is to ensure that you receive appropriate care and treatment.
For the practice to function effectively it is sometimes necessary for medical information about you to be shared between members of the practice team. It will be shared with others only to provide further medical treatment for you, e.g. from hospital services, or to enable you to access other services, e.g. from the social work department.
We aim to give a friendly and professional service to everyone who attends our practice. Should you find our services unsatisfactory we take all complaints very seriously.
If you would like to make a complaint regarding the surgery or the services we offer, please contact the Practice Manager, either by telephone or in writing. All complaints will be treated as confidential.
The Parliamentary and Health Service Ombudsman website contains detailed information on raising a complaint about any aspect of the NHS in England. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similarly respectful way. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Our patient charter is available in full at reception.
For further information on any of our policies, please contact the practice manager.
Disability and discrimination
We will provide care, now and in the future, to all our patients without discrimination and irrespective of patient’s age, sex, race, beliefs or special needs. We expect that patients will show no discrimination towards other surgery users, members of the practice team or our colleagues in the NHS.
As part of the 2015/16 Contract in England, We will have to publish the average earnings of all partners and salaried doctors working at the practice by April 2016.
These earnings relate to income from NHS England, CCGs and local authorities and public health services for the provision of GP services that relate to the contract or have been nationally determined. The earnings reported are before tax, national insurance and employee pension contributions and for partners the figures will be net of expenses.
All GP practices are required to declare the mean earnings (average pay) for GPs working to deliver NHS services to patients at each practice. The average pay for GPs working in Jubilee Healthcare in the last financial year (2016-17) was £71,996 before tax and National Insurance. This is for 5 full-time GPs, who worked in the practice for 12 months.
The practice is now able to issue Food Bank Vouchers to citizens of Coventry. This service is not just for our patients.
If you are in need of support and require foodbank vouchers, please contact either Karin Bruce or Chris Longbottom at the main surgery at 41 Westminster Road, Coventry CV1 3GB.
We will do all we can to help.