Appointments

All of our doctors will help you deal with acute and long-term health problems and illnesses. This will always involve advice regarding how you can help yourself; sometimes it will involve treatment in the surgery, or medication, and at other times referral to local hospitals may be necessary.

You can see the doctor of your choice, and for ongoing and long-term health problems it is usually best to see the same doctor. However, when you need to see a doctor urgently it may not always be possible to see your usual doctor.

To book an appointment, please call our main switchboard number 02476 223565 from 8.00am each day and one of our receptionists will be happy to advise you according to your requirements or, alternatively please use the NHS app.

Helping the appointment system run smoothly

• If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning reception.
• If your appointment is taking place at the surgery, please ring the bell at the surgery door and wait for assistance.
• Face coverings must be worn at all times when entering the surgery.
• Only one person is allowed to attend the appointment; you will not be permitted to bring another person into the surgery with you.
• If you don't understand what the doctor or nurse says to you, please don't be afraid to ask for a further explanation.
• If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.
• Appointments may not be required in order to complete insurance forms or renew sickness certificates. Please ask the receptionist when you telephone the surgery.
• If you would like a chaperone please speak to the Doctor.

To request a telephone consultation with a doctor or nurse, please telephone the surgery on 02476 223565 and a receptionist will arrange for a doctor or nurse to call you back.

If for any reason you will be unable to take the call, please notify the surgery as soon as possible

You must give your employer a doctor's 'fit note' (sometimes called a 'sick note') if you've been ill for more than 7 days in a row and have taken sick leave. This includes non-working days, such as weekends and bank holidays.

Visit our Sickness Certificates page

Information and advice for travelling abroad.

Visit our Travel Information page

We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the surgery in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.

Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.

• To request a home visit, please:
• Call the surgery on 02476 223565 before 10.30am.
• Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action.
• Ensure the surgery has up to date details of your address and telephone number.

Ask at reception for enhanced access information