To book an appointment you can:

  • Use Patient Access

  • Call our main telephone number

  • Visit our reception in person

Patient access

Patient Access allows you access our services online. These may include:

  • Arranging appointments
  • Repeat prescriptions
  • Secure messages
  • Medical record
  • Updating your details
  • Look at your notes and test results

We encourage you to make use of this service either via the website, or the app that is available for iPhone and Android.

In order to use Patient Access, you will need to register with the practice to get your username and password. Please call us, or pay us a visit at your convenience.

Telephone Consultation

To request a telephone consultation with a doctor or nurse, please telephone the surgery on 02476 223565 and a receptionist will arrange for a doctor or nurse to call you back.

If for any reason you will be unable to take the call, please notify the surgery as soon as possible.

Home visits

We ask our patients to visit the surgery if at all possible, as our doctors can see several patients at the practice in the time it takes to make a single home visit. Home visits are only offered to patients who are unable to get to the surgery for medical reasons, and whose condition is medically urgent.

Babies and children can usually be brought to the surgery even when ill and will always be fitted in quickly if necessary.

To request a home visit, please:

  • Call the surgery on 02476 223565 before 10.30am
  • Be prepared to tell the receptionist about your condition so we can prioritise the most urgent cases and arrange the most appropriate course of action
  • Ensure the surgery has up to date details of your address and telephone number

Urgent medical assistance

If you have a life-threatening medical emergency please dial 999.

For non-life-threatening medical emergencies there is always a doctor available for consultation during our opening hours on the surgery telephone number: 02476 223565.

If you need medical assistance when the practice is closed you should dial 111. This is free from all landlines and mobiles. NHS 111 is a service provided by the NHS to replace out of office service and NHS direct.

When a patient calls NHS 111, their call will be answered by a highly trained call handler (CH). The CH will record their details and lead the patient through an assessment, using the NHS Pathways clinical assessment tool.

At the end of this assessment, the NHS Pathways system will identify the nature and urgency of their problem in order to enable the CH to direct the caller to the most appropriate locally available service. These indicate where the patient should be directed to and when they should access this service.

Dispositions range from self-care advice for colds and flu symptoms, through to 999 ambulance emergencies. Many dispositions direct patients to primary care locations. For example, their General Practice.

This service is for urgent help and advice only. It is not designed for the request of repeat prescriptions, test results or for making appointments. Please contact the surgery during opening hours or visit this link to arrange these. Remember to arrange repeat prescriptions with your GP in good time, particularly if you are planning a holiday.

Extended hours appointments

Jubilee Healthcare can now offer access to extended hours through the Coventry and Rugby GP Alliance. These surgeries are held at Wood End, Tile Hill, City of Coventry Health Centre, and Rugby from 6.30 – 9.30 pm daily, and Saturday and Sunday mornings.

To access these appointments, please contact the receptionist during office hours.

Useful advice for when you have booked an appointment

We make every effort to keep appointment times but there may be occasions when they overrun. To ensure that our appointment system runs smoothly, we kindly ask that you to keep the following points in mind:
  • If you are unable to keep your appointment please notify the surgery as soon as possible by telephoning our reception.

  • One appointment is for one person. If you want another member of your family to see the doctor or nurse, please book another appointment.

  • When arriving at the surgery for your appointment, always inform the reception.

  • To ensure that you provide the doctor with all relevant information about your problem, it may be helpful to write them down.

  • If you don’t understand what the doctor or nurse says to you, please don’t be afraid to ask for a further explanation.

  • It can sometimes help to bring a partner or friend with you.

  • If you are seeing the doctor to discuss the result of an investigation or a recent hospital treatment, check with reception first that any important results or letters have been received.

  • Appointments may not be required to have insurance forms completed or renewal of sickness certificates. Please ask at the reception.

  • If you would like a chaperone please speak to the doctor.

  • If you have more than one problem to discuss, please ask for a double appointment.

Fitness for work note

The Department for Work and Pensions (DWP) has issued strict guidelines for doctors to follow when issuing Fitness for Work notes (formerly known as ‘sick notes’).

If the illness is:

  • Less than 3 days your employer should not require a Fitness for Work note.

  • Between 3 and 7 days you should hand your employer a “self certificate” (SC1). You do not need to see the doctor for this.

  • More than 7 days you will need a Fitness for Work note and must see the doctor to get one. If you have acquired a note covering illness from a different doctor (e.g. casualty) the doctor at the surgery requires written evidence that you have seen a different doctor.

Fitness for Work notes needed before 7 days illness will incur a charge that should be borne by your employer.

Please visit the Department for Work and Pensions website for more information.

Keep healthy

Some conditions may be prevented or improved by maintaining a healthy lifestyle. You may do this by:
  • Not smoking or getting help to stop.

  • Drinking no more than 14 units (female) or 21 units (male) of alcohol per week.

  • Exercising regularly

  • Eating a healthy diet

  • Seeing your dentist regularly

  • Following your doctor’s advice when taking any prescribed medicines

  • Keeping any appointments at the surgery or at the hospital

Many patients will see a doctor or nurse regularly but others will not. Patients over 75 years who have not seen a doctor or nurse at all within the last 12 months, or patients between 17 and 75 years who have not seen a doctor or nurse at all within the last three years are encouraged to request a consultation for a review of their health.

Travel Clinic

Some travel destinations might require vaccinations. To evaluate what vaccines you need, you will need to complete a travel risk assessment form. Once we have received a completed form, the surgery requires two working days to process the form. You will then be able to contact the surgery and make an appointment for your vaccinations.

Some courses of vaccinations take two or three months to complete so please take this into consideration when planning your journey.

Not all travel vaccines are available on the NHS and some will incur a charge. Please check with the Nurse regarding the cost of vaccines for your travel.

Appointments are available at both our surgeries for general travel advice and injections.

Non-NHS funded services

The majority of procedures, consultations and services carried out at this surgery are paid for by the NHS. However, where additional services are provided, we are required to pass on the specific cost to patients. The type of additional, non-NHS funded services most frequently requested include:
  • Insurance forms

  • Holiday cancellation forms, medical reports

  • Fitness to travel certificates

  • Private prescriptions

  • Passport signing

  • Some vaccination services

Our fees for these services, which are in line with BMA approved national guidelines, are displayed in the surgery.