Contact & Feedback



Jubilee Healthcare
41 Westminster Road

Tile Hill

60 Station Avenue
Tile Hill


Telephone: 02476 223565
Fax: 02476 230053

Patient Advice and Liaison Service

The NHS expects all members of staff to listen and respond to you to the best of their ability. But sometimes, you may wish to talk to someone employed especially to help you. The Patient Advice and Liaison Service, known as PALS, has been introduced to ensure that the NHS listens to patients, their relatives, carers and friends, and answers their questions and resolves their concerns as quickly as possible.

PALS also helps the NHS to improve services by listening to what matters to patients and their loved ones and making changes, when appropriate.

In particular, PALS will:

  • Provide you with information about the NHS and help you with any other health-related enquiry

  • Help resolve concerns or problems when you are using the NHS

  • Provide information about the NHS complaints procedure and how to get independent help if you decide you may want to make a complaint

  • Provide you with information and help introduce you to agencies and support groups outside the NHS

  • Inform you about how you can get more involved in your own healthcare and the NHS locally

  • Improve the NHS by listening to your concerns, suggestions and experiences and ensuring that people who design and manage services are aware of the issues you raise

  • Provide an early warning system for NHS Trusts and monitoring bodies by identifying problems or gaps in services and reporting them.

If you would like more information about PALS, the functions it is intended to provide and the standards it should strive to achieve, follow this link.

Complaints and comments

For complaints or comments please write to the Practice Director, Karin Bruce.

Alternatively you may email on jubilee dot healthcare at nhs dot net